Shipping policy

Welcome to Nebo Child Illustrates & Upcycles ♻️ We're committed to getting your handmade pieces to you safely and efficiently. Please review the details below.

1. Order Processing Time All orders are processed within 2–3 business days. Orders are not processed, shipped, or delivered on weekends or holidays. If we experience high order volumes or unexpected delays, you will be notified by email.

2. Shipping Rates & Delivery Estimates We ship within Canada, as well as to the United States, United Kingdom, Europe, Australia, New Zealand, and select international destinations. Shipping rates are calculated at checkout based on package size, weight, and destination.

  • Canada — Standard: 3–9 business days | Express: 1–2 business days
  • United States — Standard: 5–10 business days
  • United Kingdom & Europe — Standard: 7–14 business days
  • Australia & New Zealand — Standard: 10–20 business days
  • Rest of World — Standard: 14–30 business days

International orders ship once per week on Mondays.

Orders of $70 or more qualify for free Standard Shipping. Delivery times are estimates and not guaranteed. International shipments may experience delays due to customs processing.

3. Packaging Each order is packaged with care:

  • Upcycled journals, handmade ornaments, pins, magnets & keychains: Wrapped securely and shipped in bubble mailers
  • Art prints, greeting cards & flat artwork: Shipped in high-strength protective mailers

4. Tracking Tracking is available on all orders except standalone art print orders, which ship without tracking to keep costs low. If your order includes art prints alongside other items, your full package will include tracking. Once your order ships, you'll receive an email with your tracking number and a link to monitor your shipment.

5. Damaged or Lost Shipments Once an order has been handed over to the carrier, responsibility transfers to the customer. We are not liable for lost, stolen, delayed, or damaged packages after carrier acceptance. If your package is lost or arrives damaged, please contact the carrier directly using your tracking number. We're happy to provide any necessary order or shipment details.

6. Incorrect or Incomplete AddressesCustomers are responsible for providing accurate shipping information at checkout. We are unable to refund or replace orders shipped to incorrect or incomplete addresses.

7. Contact Questions about your order or shipping? Reach out anytime: 📩 nebochildillustrates@gmail.com